Location: Barrie, ON
Full time, in-person role

Key Responsibilities

We are looking for a results-driven inside sales representative to actively seek out and engage existing clients, with a focus on growing our client base and increasing sales revenue. The ideal candidate will be comfortable making outbound calls, building strong relationships with clients and identifying opportunities for upselling and cross-selling our products/services.

• Proactively reach out to existing clients via phone calls to understand their needs and identify opportunities for upselling and cross-selling.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Effectively manage a portfolio of clients, providing them with personalized solutions and ensuring their satisfaction with our products/services.
• Meet and exceed sales targets and performance metrics on a consistent basis.
• Collaborate closely with the sales team to identify strategies for expanding our client base and improving sales processes.
• Keep accurate records of client interactions and sales activities using our CRM system.

Qualifications:

• Proven track record of success in inside sales, with a focus on phone-based client engagement.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients quickly.
• Strong negotiation and persuasion skills, with the ability to close sales and overcome objections effectively.
• Highly motivated and target-driven, with a passion for exceeding goals and driving revenue growth.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience using CRM software (e.g., Salesforce) and other sales productivity tools is a plus.
• Bachelor’s degree in Business Administration, Marketing, or related field is preferred.

What you can expect from us:

• Competitive salary plus commission structure.
• Comprehensive benefits package, including health insurance and retirement savings plan.
• Opportunities for professional growth and advancement within the company.
• An opportunity to be involved in a company that is truly ‘saving lives’ and performing meaningful and impactful work
• A company that is delivering best in class products and services and is leading with innovation and excellence
• Fun and supportive work environment with a focus on teamwork and collaboration.

Location: Barrie, ON
In-person role, full time

This role will work together with all AFA Account Managers and the order desk to support new and existing customers and successfully fulfill their product needs. This role reports directly to the Director of Product Sales & Services. This position must deliver results and be accountable for;

• Delivering excellent customer service
• Coming to work everyday with a ‘can do’ attitude and working very collaboratively with others on our team
• Fielding incoming calls, emails and walk in requests regarding product inquiries including but not limited to; AEDs, First Aid Kits, Indoor and
• Outdoor SaveStations, and Ready for Action (AFA’s custom built proprietary AED & Training Online Tracking Tool)
• Onboarding customers into Ready for Action to support best in class AED Program Management
• Making outbound calls to clients regarding the status of their AED supplies
• Physically Fulfilling client orders, packing products up for shipment, entering data into TED (our custom CRM)
• Responsible for invoicing and receiving of payments for certain accounts
• Supporting and contributing positively to the the overall success of the operations
• Working collaboratively with the training division to ensure our customers needs are met and the highest level of customer service delivered
• Being a team player and bringing a passion to the job as we are outfitting our customers with products and services which truly ‘save lives’

Work Hours & Location:

This is a full time position working out of our Fulfillment Centre in Barrie, Ontario.
Office hours are Monday to Friday from 8:30 am – 4:30 pm.

Qualifications/Attributes/Skills required:

• Friendly positive team player who demonstrates exceptional customer service consistently looking for opportunities to better service a client
• Hard working individual who enjoys a steady pace of work on a daily basis
• Detail oriented
• Excellent communicator both written and orally
• Individual who looks to ‘own and elevate their role’
• Is comfortable working both at a desk and physical tasks i.e packing boxes, lifting (up to 50lbs), bending, carrying boxes
• Comfortable with both simple and repetitive tasks as well as complex tasks
• Comfortable working in both the front end office and warehouse
• Shipping/receiving experience an asset

Education/Experience:

• University Degree or College Diploma
• Previous sales support or customer service experience
• Strong computer skills with aptitude for quickly learning new systems
• Proficient in word and excel

To support the ongoing business needs of Action First Aid, other duties may be assigned, as required.