Shipping & Returns

We offer a flat-rate shipping fee of $15 within Canada.*

*Items classified as dangerous goods are subject to an additional $18 dangerous goods fee, which will be applied at checkout.

Please note that we are unable to ship to P.O. boxes. To process and ship your order, please provide a complete street address, first and last name, phone number, and email address.

International SaveStation Orders

For international SaveStation orders, please contact us by phone to place your order so we can discuss available shipping options for your location.

Any customs duties, fees, or taxes incurred are the responsibility of the customer. Expedited shipping may be available for an additional fee.

If you have any questions about shipping or your order, please contact us.

Return Policy

At Action First Aid, we want you to feel confident in your purchase. Before placing your order, we encourage you to review the product description, specifications, sizing, and compatibility to help ensure you are selecting the right item for your needs.

If we made an error with your order, or if your merchandise arrives defective or damaged, please contact us as soon as possible. We will be happy to help make it right.

If you ordered the incorrect item or would like to request a return for another reason, please contact us before sending anything back. Our team will be happy to review your request and provide return instructions where applicable

Payment & Billing

For online orders, we accept payment by credit card.

Offline payment options may also be available, including Electronic Funds Transfer (EFT), Interac e-Transfer, in-person payment, or payment by invoice, subject to account status and approval.

Shop Pay Orders

When placing an order using Shop Pay, the default shipping address saved to your Shop Pay account will be used unless you select a different address after logging in on the Shop Pay checkout page. Please review your shipping information carefully before completing your order.